gettrend Store Return & Refund Policy

Return Window

At gettrend Store, we want you to feel confident about every purchase. You may return eligible items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition—complete with all original product tags (where applicable) and undamaged original packaging. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to follow the included handling instructions
• Returns received after the 30-day window without prior written authorization from gettrend Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected item(s) and packaging with your initial message.
2. Our team will evaluate your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully package the item(s) to protect against transit damage, and write the assigned RMA number clearly and legibly on the exterior of the shipping box. Never write directly on the original product packaging.
4. Send the package to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined at receipt or may encounter substantial processing delays. gettrend Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once gettrend Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where photo proof was submitted upfront, refunds are issued within 1–2 business days of claim approval. Please note that your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines.

Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). gettrend Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery with clear photos of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error by gettrend Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a gettrend Store error—including incorrect items, shipping damage, or items defective on arrival—we cover 100% of return shipping costs, with no deductions from your refund.